goyderCONNECT - Degraded Performance - all services – Incident details

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Degraded Performance - all services

ResolvedDegraded performance7 hours 3 minutes

Affected

Data Centre Services

Degraded performance from 10:30 PM to 5:33 AM

Upstream/Transit

Degraded performance from 10:30 PM to 5:33 AM

  • ResolvedUTC

    The backhaul fibre fault has been located and rectified and all services are now normal

  • UpdateUTC

    Equipment replacement by the fibre provider proved unsuccessful and investigations are continuing

  • UpdateUTC

    Techs are onsite and replacing faulty equipment - this will cause an unavoidable short outage

  • InvestigatingUTC

    We are aware of a failure in one of our backhaul fibre providers equipment which is resulting in traffic utilising backup redundant paths. This will lead to some degradation of services until the faulty equipment is replaced. We will provide updates as they come to hand from the backhaul provider.