Affected Components: Upstream/Transit

Feb 3, 04:30:00 GMT+0
Investigating - We are experiencing intermittent connectivity and performance issues related to a optical fibre issue in Adelaide. The provider is working on a resolution but issues may be ongoing. There is no official ETR at this point..

Feb 4, 02:51:08 GMT+0
Resolved - The upstream provider has advised that no further work will be carried out for now - and will try to advise us in advance next time!.

Feb 3, 08:00:34 GMT+0
Investigating - The upstream provider has completed work for today and services are stable at this time - we are expecting further updates in the morning about any subsequent works that may need to be undertaken.

Duration: 13 hours

Affected Components: Mundunney (MDY)

Oct 3, 00:30:00 GMT+0
Identified - Techs will be completing some emergency maintenance that will affected services on our Mundunney tower later today. We expect an outage of up to 60 minutes while this work is undertaken. We apologies for any inconvenience but it is important to get the work completed ASAP The goyderCONNECT Team 🙂.

Affected Components: Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR), Porter Lagoon (POR)

Aug 1, 22:00:00 GMT+0
Investigating - We are investigating an issue with our upstream fibre provider. Further updates as they become available..

Aug 1, 22:10:04 GMT+0
Resolved - All systems back to normal and monitoring,.

Affected Components: Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR), Porter Lagoon (POR)

Jul 24, 00:40:00 GMT+0
Investigating - Our primary upstream carrier is having an issue and we are currently awaiting updates from them Services will be connected but are running on backup links and may suffer from some degradation until the primary fibre comes back online.

Jul 24, 04:49:07 GMT+0
Resolved - Our upstream fibre provider has now rectified the issue and all services have returned to full capacity..

Affected Components: Hilltown (HTW), White Hut Road (WHR)

Jul 17, 09:16:00 GMT+0
Investigating - We are investigating an issue affecting our Hilltown & White Hut Road towers - further updates to follow.

Jul 17, 11:03:27 GMT+0
Resolved - The fix seems to be stable and we are continuing to monitor.

Jul 17, 09:18:39 GMT+0
Investigating - UPDATE - Techs have identified the issue and applied a fix. Services are returning to normal and we will continue to monitor.

Duration: 6 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR), Booborowie (BOO), Hilltown (HTW), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR), Porter Lagoon (POR)

Jul 8, 14:30:00 GMT+0
Identified - Techs will be completing maintenance on the primary feed to the goyderCONNECT network between midnight and 6am on 9/7/25. Outage duration is likely to be 60min in duration. Some degradation of services is possible during this period as traffic takes alternate redundant paths.

Affected Components: Waterloo (WWF)

Jul 8, 01:13:00 GMT+0
Investigating - ***OUTAGE ADVICE*** Waterloo Area UPDATE 8/7/25 1:20pm Techs have attempted to access the site but due to winds in excess of 100km/h at the site it has been deemed unsafe to do so. We will have to wait for conditions to abate before they can make another attempt 🙁 8/7/25 10.20am We are aware of an outage affecting our WWF site located near Waterloo. We again apologise for the inconvenience caused. We seem to have a difficult to pinpoint gremlin determined to create havoc combined with some site access restrictions slowing our ability to respond 🙁 Updates to follow.

Jul 10, 08:28:14 GMT+0
Resolved - All systems are back online and being closely monitored!.

Jul 10, 08:27:33 GMT+0
Investigating - UPDATE 10/7.25 6:00pm Tech tried valiantly this afternoon in very trying conditions to complete repairs but were hampered by continuing strong winds and rain bands. They will return in the morning! Our apologies for the extended outage but the current weather conditions and restrictions on site access because of them have played a big part :(.

Jul 9, 23:29:44 GMT+0
Investigating - UPDATE 10/7/25 9:00am Techs will be attempting to gain access to the site today to complete repairs now that the weather conditions have abated. Thank you for your patience but the safety of our team is important!.

Affected Components: Waterloo (WWF)

Jun 29, 05:50:00 GMT+0
Investigating - **OUTAGE ADVICE** Waterloo Area 3:20pm 29/6/25 Techs are investigating an outage affecting the Waterloo area - updates to follow when further information is available Update 4:20pm The first available tech will need to attend the site - no ETR is available at this time Update 30/6/25 9:15am The tech will arrive on-site around Midday and hopefully service can be restored shortly thereafter. Our sincerest apologies for the extended outage but the delay is out of our control. Update 30/6/25 2:05pm SERVICES RESTORED All services have now been restored. If your service remains offline, please trun your equipment off for full TWO (2) minutes then back on again. If this still does not bring your service online please call 1300 789 355.

Jun 30, 04:42:48 GMT+0
Resolved - The incident has been resolved.

Duration: 3 hours

Affected Components: White Hut Road (WHR)

Jun 14, 23:30:00 GMT+0
Identified - Customers on our White Hut Road tower are advised that technicians will be undertaking emergency maintenance this morning. Users can expect 2 x 15min outages during the maintenance window. We apologise for any inconvenience caused..

Jun 15, 01:46:43 GMT+0
Identified - TThe maintenance has been completed.

Affected Components: Hilltown (HTW), White Hut Road (WHR)

Feb 22, 00:00:00 GMT+0
Investigating - We are investigating a fault affecting these areas - updates to follow.

Feb 22, 00:49:29 GMT+0
Resolved - The incident has been resolved.

Feb 22, 00:45:25 GMT+0
Investigating - We have rebooted the misbehaving link and all appears stable but we are continuing to monitor the situation..

Affected Components: Upstream/Transit

Feb 15, 00:30:00 GMT+0
Investigating - Due to issues with an interstate fibre connection, our services as well as those of a number of other providers have been affected by an outage this morning. The upstream fibre provider is working on the fault with the highest priority and traffic is being re-routed around the fault. This means all connections should be currently back online but may experience higher than normal latency until repairs are completed. Thank you for your patience as this is completely out of our control! The goyderCONNECT team :-).

Feb 22, 00:48:51 GMT+0
Resolved - The incident has been resolved.

Duration: 8 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR), Booborowie (BOO), Hilltown (HTW), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR), Porter Lagoon (POR)

Dec 8, 21:00:00 GMT+0
Identified - One of our upstream fibre providers will be undertaking emergency maintenance between the times show. This will result in data taking alternate redundant paths through our network and may lead to some increased latency and/or negative impacts on your speed. Once this critical maintenance has been complete all services will return to normal. We appreciate your patience while they undertake this essential work. The goyderCONNECT Team.

Duration: 10 hours

Affected Components: Brewery Hill (BRH)

Sep 18, 21:30:00 GMT+0
Identified - ***CHANGE OF DATE*** We will be undertaking major upgrade works on the our Brewery Hill (Burra) tower during the indicated times. There will be an short outage (up to 30 min) between 7am & 8am while we prepare for installation of new equipment. We do not expect there to be any need for further outages during the remainder of the time shown but due to the complexity of the work being undertaken it may necessitate one or more additional short outages to ensure the safety of workers. If this occurs please be patient and your service will resume automatically..

Affected Components: White Hut Road (WHR)

Aug 17, 06:45:00 GMT+0
Investigating - We are investigating an outage affecting some customers on our White Hut road tower. Updates to follow.

Aug 17, 23:25:49 GMT+0
Resolved - Equipment replacement has been completed and all services have been restored. Thank you for your patience in this weather!.

Aug 17, 07:15:52 GMT+0
Investigating - Our technicians have identified damage to our equipment and a site visit to replace that equipment will be required. Current weather conditions preclude that from happening this evening unfortunately and this will happen tomorrow morning once it is safe to do so..

Duration: 8 hours and 23 minutes

Affected Components: Waterloo (WWF), Marrabel (MAR)

Jul 4, 23:07:00 GMT+0
Identified - Emergency maintenance is being undertaken at our MAR tower site today. No outage is expected but unforeseen circumstances may evolve. Any outage will be kept to a minimum if it is required. Customers on WWF tower may also be affected if an outage occurs.

Duration: 5 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR), Booborowie (BOO), Hilltown (HTW), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Jun 28, 01:30:00 GMT+0
Identified - Outage Date: 28/06/2023 Outage Period: 5 hours Outage Duration: 11:00 – 16:00 One of our upstream providers will be replacing a damaged optical fibre which may result in reduced network capacity during the time frame indicated as our network re-routes traffic over other links. Once the work has been completed services will return to normal and no action is required by our customers..

Duration: 8 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR), Booborowie (BOO), Hilltown (HTW), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Bald Hill North (BHN), Waterloo (WWF), Marrabel (MAR)

Jun 21, 11:30:00 GMT+0
Identified - SA Power Networks have advised of an area wide power outage affecting Burra, Leighton, Hallett, Mount Bryan, Hanson, Gum Creek, Booborowie, Mount Bryan East, North Booborowie, Willalo, Baldina, Collinsville, Warnes, Mongolata Wonna, Pine Creek, Worlds End and surrounds from 9pm 21/6/23 until 5am 22/6/2023. We do not expect there to be any issues as all systems have backup power that should easily allow systems to remain operation for the duration but we will be continuously monitoring the situation overnight. Should any systems go offline there may be some degradation of service while data is re-routed around the issue and all systems should return to normal operation once power is returned..

Affected Components: White Hut Road (WHR)

Jun 12, 11:15:00 GMT+0
Investigating - Some customers on our White Hut Road tower are currently offline. Technicians will attend to this in the morning once conditions are safe to do so..

Jun 13, 00:15:25 GMT+0
Resolved - Technicians have completed equipment replacement and all services have been restored.

Affected Components: Quarry Hill (QRH)

May 5, 06:06:00 GMT+0
Investigating - We are aware of an outage affecting all users on our Quarry Hill ( Clare) tower. Updates to follow.

May 5, 13:08:34 GMT+0
Resolved - Technicians completed emergency replacement of failed equipment in trying conditions and all services where restored by approximately 9:30pm. We thank you for you patience and apologise for any inconvenience caused.

May 5, 08:13:05 GMT+0
Investigating - UPDATE - Techs are on route to the site to commence restoration works but may be delayed due to current weather conditions..

Duration: 3 hours and 30 minutes

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR)

Jan 30, 18:00:00 GMT+0
Identified - ***ADVANCED NOTICE - MAJOR TOWER UPGRADE WORKS*** 04:30 - 08:00 January 31st 2023 As part of ongoing upgrades to our network, crews will be working on our Farrell Flat tower on the date and times listed above. During this time ALL services connected to FARRELL FLAT, FARRELL FLAT TOWNSHIP, QUARRY HILL, EMU DOWNS & PORTER LAGOON Towers will experience interruption to their service. Services on other towers may experience some degradation of performance while data is routed via alternative/backup paths during the upgrade. Upon completion of the works, services will reconnect automatically If you are unsure if you will be directly affected by this outage, please contact us for clarification You can also subscribe to future alerts here: http://status.goyderconnect.com.au/ The goyderCONNECT Team.

Duration: 3 days and 3 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR), Booborowie (BOO), Hilltown (HTW), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Dec 8, 18:30:00 GMT+0
Identified - Our team will be undertaking major upgrade works at 2 sites in early December. This work will result in services being offline at the locations and times outlined. Friday December 9th 5am - 8am ALL Customers on HALLETT, MUNDUNNEY, HILLTOWN, BOOBOROWIE and WHITE HUT ROAD towers. Customers on ALL other towers may experience some service degradation during this time as traffic takes alternative redundant paths. Monday December 12th 5am - 8am ALL Customers on BALD HILL NORTH & BREWERY HILL (Burra Township) towers will be offline due this time. STEIN HILL customers may experience some service degradation while traffic takes alternate paths during upgrade works. If you are unsure what tower your service is connected too, please contact us and we will advise if you will be affected by these works.

Affected Components: Data Centre Services, Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Nov 24, 22:30:00 GMT+0
Investigating - We are aware of a failure in one of our backhaul fibre providers equipment which is resulting in traffic utilising backup redundant paths. This will lead to some degradation of services until the faulty equipment is replaced. We will provide updates as they come to hand from the backhaul provider..

Nov 25, 05:33:32 GMT+0
Resolved - The backhaul fibre fault has been located and rectified and all services are now normal.

Nov 25, 02:44:50 GMT+0
Investigating - Equipment replacement by the fibre provider proved unsuccessful and investigations are continuing.

Nov 25, 02:00:53 GMT+0
Investigating - Techs are onsite and replacing faulty equipment - this will cause an unavoidable short outage.

Affected Components: Upstream/Transit

Oct 11, 06:00:00 GMT+0
Investigating - Due to a failure within an upstream service providers network, parts of our network will be utilising redundant and alternative paths that may lead to degraded performance until the upstream provider affects repairs. We are awiting an ETA from them at this time..

Oct 11, 13:00:58 GMT+0
Resolved - The issue has been resolved by the upstream provider and all systems are operating normally.

Affected Components: Data Centre Services, Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Oct 6, 00:30:00 GMT+0
Investigating - Due to an upstream fibre provider issue we are experiencing degraded performance. We are awaiting an ETA on when services will return to normal and will advise asap Sorry for any inconvenience.

Oct 6, 02:05:15 GMT+0
Resolved - Upstream provider services have been restored to normal - we thank you for your patience!.

Oct 6, 01:45:00 GMT+0
Investigating - The provider has advised services should return to normal between 12:30 and 1pm.

Affected Components: White Hut Road (WHR)

Aug 18, 06:20:00 GMT+0
Investigating - We are investigating an issue at our White Hut Road tower affecting users on the Eastern side of the range. Further updates to follow once technicians have identified the issue.

Aug 18, 09:00:00 GMT+0
Resolved - The technican has completed temporary repairs and all affected services are back online. Some service degradation may still be present until weather conditions allow safe replacement of the failed equipment.

Duration: 9 hours and 30 minutes

Affected Components: Quarry Hill (QRH)

Aug 2, 22:00:00 GMT+0
Identified - Crews will be completing some required maintenance on our QUARRY HILL Tower during the maintenace window shown. Customers may experience 1-2 periods of 10-15min where service is unavailble. You do not need to do anything - service will resume automatically Regards The goyderCONNECT Team.

Affected Components: Quarry Hill (QRH)

Mar 16, 04:54:00 GMT+0
Investigating - We are investigating an outage at our Quarry Hill site affectiong all customers on that tower - updates to follow.

Mar 16, 05:50:30 GMT+0
Resolved - Techs attended the site and all services are restore. We will continue to monitor the health of the site into this evening.

Affected Components: Data Centre Services, Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Feb 24, 01:30:00 GMT+0
Investigating - Techs are investigating a service disruption - updates to follow.

Feb 24, 02:17:02 GMT+0
Resolved - The incident has been resolved.

Feb 24, 01:51:02 GMT+0
Investigating - All services are back online and have returned to normal - techs will continue to monitor for stabilty.

Feb 24, 01:49:37 GMT+0
Investigating - The issue has been isolated to a core device in one of our data centres - techs are working to resolve the issue.

Duration: 3 hours

Affected Components: Quarry Hill (QRH), Farrell Flat Township (FR1), Emu Downs (EMD), Farrell Flat (FAR)

Jan 11, 23:00:00 GMT+0
Identified - We will be doing some tower maintenance today on our FAR site to replace some equipment. Downtime is not expected but some temporary service degradation may be experienced on FAR and associated sites while the work is undertaken..

Affected Components: Farrell Flat Township (FR1)

Dec 2, 09:00:00 GMT+0
Investigating - Due to significant damage cause to power infrastructure within Farrell Flat Township, our township tower backup power reserves may be depleted before power is restored. Whilst currently operational, we will monitor the situation overnight and deploy additional resources in the morning to restore connectivity if required..

Dec 3, 02:30:32 GMT+0
Resolved - Infrastructure repairs have been completed and power restored.

Affected Components: Upstream/Transit

Dec 1, 07:00:00 GMT+0
Investigating - Due to one of the optical fibres feeding parts of our network sustaining damage, traffic within our network has been re-routed. This will result in some potential performance degradation until the damaged fibre is repaired.

Dec 1, 23:00:00 GMT+0
Resolved - Monitoring - Fibre repair work has been completed and we are monitoring the link to ensure no further issues, all services should be back to normal operation.

Affected Components: Quarry Hill (QRH), Booborowie (BOO), Hilltown (HTW), Farrell Flat Township (FR1), Emu Downs (EMD), Hallett Hill (HAL), Stein Hill (STN), Mundunney (MDY), Brewery Hill (BRH), White Hut Road (WHR), Farrell Flat (FAR), Bald Hill North (BHN), Upstream/Transit, Waterloo (WWF), Marrabel (MAR)

Oct 28, 08:06:00 GMT+0
Investigating - Due to infrastructure damage on one of our backhaul links due to the severe weather, users may experience some degradation of service until it is safe for technicians to assess and undertake repairs. We will update this information once we have a clearer picture of the situation..

Oct 29, 22:24:41 GMT+0
Resolved - All services were restored overnight and full network capacity has been restored. We will continue monitoring to ensure all systems are fully functional after the massive repair task was completed!.

Oct 29, 07:30:00 GMT+0
Investigating - Technicians worked throughout last night sourcing equipment and planning how to tackle repairs which started at 5am this morning. Much progress has been made today by the team on site, but full network capacity may not be fully back online until some point over the weekend. We thank you for your patience while this massive task is undertaken!.

Oct 28, 09:49:00 GMT+0
Investigating - Technicians have identified significant storm damage to a tower site that may take several days to repair. During this time some degradation of performance may be apparent from time to time as full operation is restored. We thank you for your patience!.

Affected Components: Data Centre Services

Sep 27, 05:26:00 GMT+0
Investigating - An equipment failure in our data centre has lead to service issues for customers across the area. A fix has been implemented and services should be returning to normal We will continue to monitor to ensure all services have returned to normal.

Sep 27, 07:30:00 GMT+0
Resolved - The incident has been resolved. Technicians will continue to monitor the situation.